Customer Service Kpi Excel Template - Customer satisfaction score (csat) 3. Learn the essential customer service kpis and metrics to monitor, visualize, analyze and optimize customer relations. Customer effort score (ces) 4. Net promoter score (nps) 2.
Learn the essential customer service kpis and metrics to monitor, visualize, analyze and optimize customer relations. Customer effort score (ces) 4. Net promoter score (nps) 2. Customer satisfaction score (csat) 3.