Servicenow Knowledge Article Template - Select “create new” and fill in the required. In the knowledge base field, type or search for the name of the knowledge base this. Each knowledgebase article in the public, it knowledge base must follow one of three templates: Web fill out the form's top section: Add new fields based on how you want to customize and. Web to create a knowledge base article in servicenow, access the knowledge module.
Select “create new” and fill in the required. Each knowledgebase article in the public, it knowledge base must follow one of three templates: Add new fields based on how you want to customize and. In the knowledge base field, type or search for the name of the knowledge base this. Web fill out the form's top section: Web to create a knowledge base article in servicenow, access the knowledge module.